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Support

Resources and direct support for existing clients and project partners.

Incident Reporting

Data pipeline failed? Dashboard showing stale data? Report incidents directly so we can investigate and resolve quickly.

Response time: Critical issues within 1 hour

Data Freshness Questions

When was this metric last updated? Is this data current? Ask questions about pipeline status and data timeliness.

Response time: Within 4 business hours

Access Requests

New team member who needs dashboard access? Request data access, dashboard permissions, or system credentials.

Response time: Within 1 business day

Enhancement Requests

Need a new metric? Want to add a data source? Request enhancements and new features for your data platform.

Response time: Within 2 business days

Training & Onboarding

New team member needs training? Schedule onboarding sessions on dashboards, data ownership, and system operations.

Response time: Within 3 business days

Documentation & Runbooks

Need documentation? Request updated runbooks, architectural diagrams, or troubleshooting guides for your systems.

Response time: Within 5 business days

Service hours & escalation

Support availability

  • Regular support: Monday–Friday, 9 AM–6 PM Eastern
  • Critical incidents: 24/7 response with escalation protocol
  • Response SLA: Depends on severity; critical issues within 1 hour

Escalation path

  1. Submit request through this form
  2. Initial response and triage within SLA
  3. Assignment to technical specialist
  4. Executive escalation available for time-critical issues

Submit a support request

Use this form to request assistance, report issues, or ask questions. We'll acknowledge receipt within one business day and connect you with the right specialist.

Resources for clients

Monitoring dashboards

Real-time view of pipeline health, data freshness, and system status. Check dashboards anytime to see if everything is running smoothly.

Access monitoring →

Operational runbooks

Step-by-step guides for common operational tasks, troubleshooting, and emergency procedures. Designed for your team to handle common scenarios.

View runbooks →

Status page

Subscribe to system status updates and incident notifications. Get real-time alerts if something goes wrong or needs maintenance.

Check status →