Privacy Policy

Last updated: September 2026

1. Overview

Signal Orchard Systems ("we," "us," "our," or "Company") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and interact with our services.

2. Information We Collect

Information You Provide Directly

When you complete a form on our website (contact form, support request, project intake), we collect:

• Full name
• Email address
• Organization name
• Phone number (if provided)
• Project details, challenges, or messages you include in forms

Information Collected Automatically

When you browse our website, we may automatically collect:

• Device information (type, browser, operating system)
• Pages visited and time spent on each page
• Referring page or site
• IP address
• General geographic location

3. How We Use Your Information

We use collected information for:

• Service delivery: Responding to your inquiries, providing project estimates, and delivering support
• Communication: Sending you updates, newsletters, or information about our services (with your consent)
• Site improvement: Understanding how visitors use our website to improve content and functionality
• Compliance: Meeting legal obligations and protecting against fraud
• Business analysis: Aggregated, non-identifying data to understand market trends and improve our offerings

4. Information Sharing

We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share information:

• With service providers: Trusted vendors who help operate our website and deliver services (email providers, form processors, hosting providers)
• For legal compliance: If required by law, regulation, or valid legal process
• To protect rights: When necessary to prevent fraud, enforce agreements, or protect personal safety

5. Data Security

We implement reasonable technical, administrative, and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of internet transmission or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law:

• Form submissions: Retained for 3 years for service delivery and compliance purposes
• Analytics data: Retained for 13 months
• Support requests: Retained for the duration of the project and 2 years thereafter

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• Right to access: Request a copy of your personal information
• Right to correct: Request that we correct inaccurate data
• Right to delete: Request deletion of your data (subject to legal and business obligations)
• Right to opt-out: Decline marketing communications

To exercise any of these rights, contact us at hello@signalorchardsystems.com.

8. Cookies and Tracking

Our website uses cookies to enhance user experience and analytics. Cookies are small data files stored on your device. You can control cookies through your browser settings. Some features of the website may not function properly if cookies are disabled.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of external sites. We encourage you to review the privacy policies of any third-party sites before providing personal information.

10. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information and terminate the child's account.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by updating the date at the top of this page and, if applicable, by providing additional notice (such as a prominent notice on our website).

12. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or wish to exercise your privacy rights, please contact us: